Editor's note: This article is from 36 Krypton's "Future Auto Daily" (WeChat public number ID: auto-time), written by Pan Lei.
Author | Pan Lei
Editor | Liang Chen
Xiaopeng car "power outage".
On the evening of August 31, a small Peng car owners to the future of the automobile daily (ID: auto-time) broke the news that the small Peng car in the national grid charging pile outbreak of a large area of stoppage, has been a month has not been resolved.
According to the owner's description, only a portion of the green-bottomed State Grid charging piles could not be used at the beginning of August, and these charging piles had little impact on the owner because of their small number.
"Starting from the day before yesterday (August 29), all the State Grid charging piles couldn't be charged." The aforementioned owner said, "Then the only way to solve the problem was to use the charging piles at home and in Xiaopeng."
In a photo provided by the owner, Future Car Daily (ID: auto-time) saw that the vehicle was charging for just over 50 seconds before it cut off.
This means that once the Xiaopeng car runs on the highway, the owner is likely to be delayed because it is unable to replenish power in time on the national grid.
What is puzzling is that some owners claim that other electric vehicles such as BYD have no problem charging at the abovementioned State Grid charging posts.
In a few screenshots from the chat of the Xiaopeng car owner group, Future Car Daily learned that the owner had asked Xiaopeng customers about the situation, and the customer service first said that the charging pile was broken, and then said that the problem could be solved after upgrading to the Xsmart OS version 1.5.1, and said that the relevant version would be pushed at the end of the month.
Another owner said that Xiaopeng customer service said that the problem (power outage on the national grid) could not be solved at present.
August 31, the future of the car daily on this issue to the relevant person in charge of the Peng car for confirmation, the other party said that has not received relevant feedback, will be in the relevant departments to understand the reply.
On the afternoon of September 1, the public relations department of roc car responded that the owner of the car in the national network can not charge the matter is true, "the system of the national network software system upgrade due to the owner can use the roc or home charging piles to solve the problem."
In response to the official response of Xiaopeng car, an engineer from the National Grid said that if all the Xiaopeng cars can not be charged, it may be caused by the manufacturer's software upgrades, "Specifically, we have to ask the manufacturer's side."
Xiaopeng car official customer service personnel said, Xiaopeng car is only responsible for Xiaopeng super charging aspects of charging matters, "the national network charging can not be charged, it is recommended to consult the national network customer service."
Because of the 2020 model "low price into the market" problem, Xiaopeng car has been questioned by the user fraud, and later was exposed to the "staple process" and other manufacturing defects.
The data show that the delivery of Xiaopeng car in July was 720 units, much lower than the 2989 units in June. the cumulative delivery from January to July was 9214 units, failing to complete the delivery of 10,000 units of the established target.
As for the whole year of 2019, the target set by Xiaopeng Automobile is 40,000 units. From the current delivery situation, it is necessary to complete the delivery of more than 30,000 units in five months, which means that the sales of more than 6,000 units per month, from the delivery of less than 1,000 units in July, as well as the general market that is now maintaining a low level of operation, the 40,000-unit target is afraid to be difficult to achieve.
[I am 36 Krypton's future automotive daily author Pan Lei, focusing on the automotive industry and forward-looking technology, always welcome to communicate and provide news clues. WeChat A10010A123, add please note name, company, position.]
